Customer Service Officer

Reference: JOB334
Location: Singapore, Singapore, Singapore
Employer: Client of Saitech International

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Our client is a well known service provider, who provides trainings and other educational courses. They have an immediate requirement for a Customer Serive Officer.

Handle general enquiries and registration for walk-in customers at the counter
Courier arrangements
Refreshments order/ Logistics arrangement (based on schedule)
Issuance/ Collection and maintenance of trainer’s kit (remote, markers etc.) and log book
Certificate and/or cards issuance to trainees and maintenance of certificates filing cabinet
Registration and verification of trainees’ entry requirements and supporting documents
Finalisation and confirmation of course attendance on day 1 (e.g. collect IDs copies, check names and IDs)
Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status
Follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review
Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations
Ensure proper handover to respective departments and relevant persons in the process flow
Adhere to company’s confidentiality policies
Other ad-hoc duties as assigned by the company

Competent in Microsoft applications (Excel, Word, Outlook, Navision)
Meticulous, systematic, organised and ensure proper and complete records for filing
Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels
Able to work independently without much supervision
Well rounded team player to build efficiency and foster a strong team environment
Good coordination and organisational skills
Possess strong work ethics
Work week : 5.5 days (Alternate Saturdays)

Salary : $ 1400 - 1800

Work loction : Nearest MRT Lavendar