CUSTOMER SERVICE OFFICER ( 2 posts)

Under:
Reference: JOB259
Location: Singapore, Singapore, Singapore
Employer: client of SAITECH INTERNATIONAL PTE LTD
Contact: Ms. Bhanu at 90060991

Our client is a service provider in academic sector. They have an urgent requirement for Customer Service Officer.

Position: Customer Service Officer

Vacancies: 2

Working Hours: 5.5 days work week (44 hours)

Requirements: Able to work on Sunday and speak Tamil as need to handle trainees’ enquiries and registrations

Roles & Responsibilities:

Respond to customer requests and inquires via phone, email and other sources
Assist students in registration to various courses
Provide information on the courses, fee, schedule etc
Handle and resolve feedback, complaints or conflicts
Provide monthly reports for management review
Manage training administration such as course registration, feedback, learning outcome surveys, systems administration, logistics arrangement, examinations management and any other administrative duties
Tabulate and enter examination/assessment results accurately into systems and spreadsheets; and generate results notification, reports and statistics
Compile and submit assessment results and statistics to relevant authorities
Coordinate training activities and training administration
Maintain up-to-date training records in database and generate training and development reports
Other ad-hoc duties as assigned by the company
Interested candidates please email resume in MSWord format to jobs@saitech.com.sg. Please include your current & expected salary, availability, etc.

Job posted by:

Bhanu Rajan (RA# R1106079)

Saitech Intl (Lic 06C4808)